Return & Refund Policy

Return & Refund Policy

Thank you for shopping with 【请替换：店铺名称】. We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the following policy.

Return Eligibility Period

Returns must be requested within 14 days from the date your order is delivered.

Return Conditions

To be eligible for a return, products must:

  • Be unused, clean, and in their original condition.
  • Include all original packaging and any supplied accessories.
  • Not be damaged due to improper handling or misuse.
  • Be suitable for resale after inspection.

Returns that do not meet these conditions may not be accepted.

Non-Eligible Items

The following items are generally not eligible for return:

  • Personalized or customized products.
  • Downloadable digital products.
  • Gift cards.
  • Clearance or final sale items.
  • Items showing significant signs of use.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an incorrect shipment, damaged, or defective product. Shipping fees for the original order are calculated and displayed at checkout and are non-refundable.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method. Please allow 5-10 business days for the refund to be processed after approval, depending on your payment provider.

Shipping & Cancellation

Processing Time: Orders are processed within 1-3 business days.

Shipping Time: Shipping typically takes 7-12 business days.

Order Cancellations: Orders can be canceled within 24 hours of placement. Please contact us promptly at 【请替换：客服邮箱】 if you wish to cancel your order.

Incorrect, Missing, or Damaged Items

If your order arrives damaged, incomplete, or contains an incorrect product, please keep all packaging and contact us immediately at 【请替换：客服邮箱】. We will review the issue and assist with return or replacement as appropriate.

If you have any questions about returns or refunds, please contact us at 【请替换：客服邮箱】.